Convertly
HELP CENTER

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Account and subscription

Creating an account, changing plans, billing.
How do I create an account?Click “Get started”, enter your email and choose a password.
How do I change my plan?From the Pricing page, choose your new plan: the change is immediate.

Files and privacy

Where my files go, accepted formats, limits.
Are my files sent to a server?The video tools process your files directly in your browser.
What’s the maximum size?Up to 100 MB per file and 20 files per batch.

Using the tools

Importing, adjusting, downloading.
The download doesn’t startAccept your browser’s confirmation prompt, then try again.

Editors

The video tools and the editor.
Is my work saved?Yes, the editors save automatically on your device. Export to keep a copy.
What export formats are available?MP4, WebM, GIF, WAV, or images (JPG, PNG) depending on the tool.

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